What Is the Safeguarding Call
Before the first hearing in child arrangements proceedings, CAFCASS contacts both parties by telephone. The purpose is to identify any immediate safeguarding concerns. The officer will also check police and social services records for both parties. The results are summarised in a safeguarding letter sent to the court and to both parties.
What the Officer Will Ask
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The officer will ask about your relationship with the child, the current living arrangements, any concerns you have about the other party's care of the child, and any history of domestic abuse, substance misuse, or mental health issues. They will also ask about any involvement with social services or the police.
The Officer Has Already Spoken to the Other Party
By the time the officer calls you, they will usually have already spoken to the other party. They may have been told things about you. Stay calm, factual, and measured. Do not respond defensively or emotionally. Answer the questions honestly.
How to Prepare
Before the call, think carefully about: your relationship with the child, the child's routine and needs, any specific concerns you have about the other party's care, and what arrangements you are seeking. Have specific examples ready -- not general statements. Dates and details carry more weight than general impressions.
Focus on the Child
Every answer should be framed around the child's welfare. The officer is assessing risk to the child. What you think of the other parent as a person is less relevant than what you can say about the child's needs and how they are being met.
After the Call
The officer will produce a safeguarding letter. You will receive a copy before the first hearing. Read it carefully. If it contains factual errors, contact CAFCASS to correct them before the hearing.